It would be great, wouldn’t it, if chocolate was one of the four food groups?
That’s an idea I’ve suggested (just a wee bit tongue in cheek) for lots of years. Despite my extreme fondness for chocolate, though, I don’t indulge every day. Some days I want a different treat. Why? The joy of variety.
Over a caffe mocha (of course!), a friend and I were discussing the general state of world affairs, which led to talking about success, civility, inclusion, leadership, and respect. My friend and I both worked in corporate America for many years, sometimes at the same company at the same time.
None of our corporate employers were interested in the joy of variety; they were interested in only one flavor—numbers. Reports, meetings, discussions, performance evaluations, etc., centered around the bottom line. We were ambitious, so we conformed and played along in valuing results more than relationships. Today, the memories—and shame—of my complicity haunt me.
If you love chocolate like I do, imagine how frustrating it would be to walk into ice cream parlor after ice cream parlor to find that vanilla was the only flavor sold. If you own an ice cream parlor and love vanilla, imagine how wearisome it would be to have to deal with those people “who can’t get with the program” and keep demanding chocolate.
Don’t these situations parallel what many people encounter when they go to work? The expectation to do things “one way” or else? The pressure to conform or else? The frustration? No wonder employee engagement is at an all-time low.
Having standardized business processes and procedures makes good business sense; otherwise, there’s confusion and chaos. But standardized everything, the one flavor approach from processes to thinking to doing leaves no room for joy of variety (the 31 flavors!) in thought, opinion, perspective, and experience that brings zest to life, love, and leadership.
Being ‘right’ is the easy part. Finding the ‘rightness’ within the opposite point of view is the challenge. ~Barry Johnson, author Polarity Management
One corporate boss was extreme in his preference for numbers and results. I struggled with his unyielding orientation.
As you might imagine, that boss and I had our challenges. While our approaches were different, we had the advantage of liking and respecting each other. Our spirited debates were sometimes epic.
Over time we realized our region was most successful when there was a focus on both results and relationships. Our path of learning to accept “multiple flavors” was a bumpy yet rewarding one filled with lessons, loud voices, and laughter as we learned about our blind spots and tested our tolerance for seeing beyond our own preferences.
5 leadership gifts that keep giving and giving
While that boss and I learned many things, five items made a profound difference in how we approached one other, issues, and those around us.
1) To be mindful about using the word should. Thoughts about what should be introduce personal bias, which reduces open-mindedness, which in turn increases right versus wrong arguments, which leads to reduced opportunity and morale.
2) To replace the word or with “and.” Either/or thinking zaps innovation and inclusion; both/and thinking boosts them. Using “and” expands comfort zones, too. That boss and I discovered that we usually preferred one side of “or” to the other. However, when we considered the big picture, it became easy to see that the words existing on either side of the word or were both equally important over time, like results and relationships.
3) To be curious. Taking Walt Whitman’s advice to be curious, not judgmental, was a game changer. We learned more, reduced bias, and had fun seeing things we would have missed before.
4) To pay attention to our hot buttons. When people or events set us off, we reflected instead of reacting, which made a positive difference in us as leaders and people.
5) To express gratitude and appreciation. We discovered that letting go of being the all-knowing tough guy who’s got everything under control is liberating, that recognizing others is great fun, and that focusing on what we had instead of what we didn’t have lightened the mental and emotional load.
Instead of contradicting each other’s view, the task is to supplement each other’s view in order to see the whole picture. Each of them has key pieces to the puzzle. Paradoxically, opposition becomes resource. ~Barry Johnson, author Polarity Management
Five little big things made all the difference in us becoming “31 flavors” leaders and, more importantly, better people—a gift to ourselves and others that keeps giving.
Image credit before quote added: Pixabay