As I think back over my career, what I find fascinating, puzzling, and sad is how few people I’ve worked for knew how to lead with their hearts and manage with their heads. I can count them on one hand. Those incomparable individuals pushed or encouraged me to learn, take risks, be kind, be curious, and to border my comfort zone with elastic, not concrete. These head and heart leaders made me better and enriched my life.
All my bosses shared a few talents. They were all good at planning, organizing, directing, giving orders, assigning work, and watching the numbers. A few were genius-like standouts in some of these areas of responsibility.
I followed all of my bosses, some because I had to. My paycheck or continued employment depended on it. With them, my head was absolutely in the game, my heart not so much. But then, there were those bosses I followed because I wanted to, inspired and motivated by what they did.
Getting the heart part of leadership right
What set that handful of head and heart leaders apart?
I respected their knowledge and was motivated by their vision. They showed us how the work we did fit into the big picture. They let us know we mattered. We knew we were more than a cog in the wheel or a means to an end.
I thrived in the space and time they gave us to grow. They taught me how to equally value results, the bottom line, connection, and relationships. They pushed for quantity but never at the expense of quality. They were role models for caring about tomorrow, the end of the quarter, and ten years from now. They asked us if we needed help and were having fun. They valued traditions and still encouraged us to be innovative and creative.
I soaked up their lessons on how to manage the opposing tensions workplaces are so full of, things like balancing bottom-up and top-down decision-making or knowing when to centralize or decentralize to maintain efficiency without sacrificing effectiveness.
I was engaged because they asked us what we thought, what we wanted, and they listened. They nurtured, demanded, praised, and corrected. They knew when to be rigid in enforcing the rules and when to flex them. They understood that “we” is more powerful than “me.” They found a way to bridge the simplicity and complexity of leveraging diversity of thought, opinion, and perspective.
I learned it was OK to be vulnerable, to care, and to have both confidence and humility. They showed us that admitting to being wrong and making mistakes came with the job because being popular for the wrong reasons isn’t important but being respected is. They served the greater good, not their ego. They always valued people, principles, and profits equally. They never surrendered mission to margin because ethics, honesty, integrity, and character mattered all the time.
Character is the indelible mark that determines the only true value of all people and all their work. ~Orison Swett Marden, author and founder of SUCCESS magazine
Genuine leaders manage with their head and lead with their heart. They’re pros at the “science” part of the job, knowing the technical, operational, financial, regulatory, and process components of their job stone cold. But they don’t stop there. They ace the “art” of leadership—the people and character part. This heart focus is what sets them apart and makes them special.
I try every day to emulate their good head and heart practices by balancing logic and emotion, meaning and money, results and relationships, taking charge and taking care. I succeed some days, fail on others.
On the days in which I fail, I pick myself up (usually with a special someone’s good head and heart-balanced help) and pledge to do better tomorrow.
Image source before quote: Pixabay