No matter who you are, people can come at you daily with their egos blasting.
Some egos come from false pride—where they think more of themselves than they should and want more credit for things. Others come from self-doubt and fear—where they think less of themselves than they should and are protecting themselves.
How do you deal with these people?
Try to keep focused on leading with a servant’s heart. It can be part of your daily habits, such as how you enter your day by reminding yourself of the difference you can make in the world. It’s a matter of making a habit of practicing a helpful attitude when you are interacting with people.
The question you want to keep top of mind is, “How can I help?”
For instance, if someone comes to you and says, “I’m sick and tired that nobody seems to notice my contributions around here,” you could say to that person, “What I am hearing from you is that you don’t think your work is appreciated. I think you are doing a wonderful job on …” and then be very specific as to what that person is doing right. After that, ask, “What can I do to help you get over this feeling of not being important enough? How can I help you through this?”
Or, if someone says, “I can’t believe it, I just got another project dumped on me and I don’t have time in my day to work on it,” let that person know you understand by saying something such as, “Wow, I can hear that you’re really overwhelmed right now. Is there a way I can help you with this? Is there anyone I can talk to that might be able to partner with you?”
A phrase I like is lead with your ears.
Really listen to the person you are interacting with and see if you can respond in a caring and heartfelt way. When you ask the question “How can I help?” you’ll be amazed at how quickly it can diffuse the frustration another person is feeling. It can make an immediate difference to upset or fearful people just to know their concerns are being heard.
By leading with your servant’s heart, you will set an example others can use to get away from their egos, move forward, and make a positive difference in someone else’s day.
Originally Appeared on the Ken Blanchard Companies Blog
About today’s guest contributor: LeadBIG welcomes back Ken Blanchard! Ken, one of the most influential leadership experts in the world, is coauthor of the iconic best seller The New One Minute Manager® and more than sixty other books with combined sales of more than twenty-one million copies in forty-two languages. His newest book, Servant Leadership in Action, is collaborative piece with other leadership influencers and shares lessons to help achieve great relationships and results.